Last Updated: September 2026
At Novamed Hospital, we understand that information about your health and personal life deserves careful protection. Whether you visit our hospital, request an appointment, submit an enquiry through our website, call our team, or use any of our healthcare services, we aim to handle your information responsibly and only for legitimate healthcare, administrative, safety, and legal purposes.
This Privacy Policy explains what information we may collect, how we use it, when it may be shared, how we protect it, and the choices available to you.
For the purpose of this Privacy Policy, “Novamed Hospital,” “we,” “us,” or “our” refers to Novamed Hospital, operated under the registered name Novamed Foundation Hospital.
This Privacy Policy applies to information collected when you:
The type of information we collect depends on how you interact with Novamed Hospital and which services you use.
We may collect information such as:
When you receive healthcare services from Novamed Hospital, we may collect medical information necessary to understand your condition and provide care. This may include:
Medical information is primarily used to support diagnosis, treatment, continuity of care, patient safety, and other legitimate healthcare purposes.
When you request an appointment or contact us through our website or other authorised communication channels, we may collect:
Please avoid sending unnecessary sensitive medical information through general website contact or enquiry forms.
Where applicable, we may process information such as:
Payments may also be processed through authorised banks, payment gateways, insurance companies, or other service providers involved in completing the transaction.
When you visit our website, certain technical information may be collected automatically, including:
This information may help us understand website usage, identify technical issues, improve website usability, and protect the security of our digital services.
Novamed Hospital may use personal information for purposes including:
We aim to collect and use only the information reasonably necessary for the relevant purpose.
Novamed Hospital provides FREE OPD consultation for all patients according to applicable hospital policies and doctor availability.
When you request an OPD consultation or appointment, we may use the information you provide to identify the relevant department, contact you regarding availability, confirm your visit, and help coordinate your consultation.
Submitting an appointment request does not automatically guarantee a particular doctor, appointment time, diagnosis, or treatment.
Novamed Hospital does not sell patient personal information to advertisers.
Information may, however, be shared when reasonably necessary for healthcare delivery, hospital operations, patient safety, or legal requirements.
Relevant information may be made available to doctors, nurses, technicians, pharmacists, and other healthcare professionals involved in your care.
Where required, information may be shared with authorised laboratories, imaging providers, medical specialists, pharmacies, referral facilities, or other healthcare partners involved in providing requested care.
Where insurance or cashless treatment is involved, relevant information may be shared with insurance companies, Third-Party Administrators, or other authorised entities as required to process claims or approvals.
We may work with authorised service providers for services such as:
Such providers should receive only the information reasonably required to perform their services and remain subject to applicable contractual and legal obligations.
We may disclose information when required by applicable law, court order, regulatory requirement, law-enforcement request, or another legally valid process.
Where permitted by law, information may be used or disclosed when reasonably necessary to protect the life, health, or safety of a patient or another person.
Where consent is required for processing your personal information, Novamed Hospital aims to obtain consent in a clear and understandable manner.
Where applicable, you may withdraw consent for future processing that depends on consent. Withdrawal of consent will not affect processing already lawfully completed before the withdrawal.
Certain information may still need to be processed or retained where this is required for healthcare delivery, emergencies, medical records, legal obligations, insurance matters, regulatory requirements, or other lawful purposes.
Medical records may contain sensitive information about your health, investigations, diagnosis, treatment, procedures, and hospital stay.
Novamed Hospital takes reasonable steps to restrict access to medical information to authorised personnel and systems.
Medical records may need to be retained for periods required by healthcare, regulatory, legal, insurance, accounting, or medico-legal obligations. Different types of records may have different retention requirements.
We take reasonable administrative, technical, and organisational measures designed to protect personal information against:
Access to patient information is intended to be limited according to clinical and operational need.
However, no internet transmission, electronic database, or digital storage system can be guaranteed to be completely secure.
Our website may use cookies or similar technologies to help pages function correctly, understand website traffic, remember certain preferences, improve the user experience, and monitor website security.
Some authorised analytics or technology providers may process limited technical information about your website visit.
You may be able to restrict or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.
The Novamed Hospital website may contain links to third-party services such as Google Maps, social media platforms, payment providers, insurance providers, messaging services, or other external websites.
Once you leave our website, the privacy policies and terms of the external service provider will apply.
Novamed Hospital is not responsible for the privacy practices, security, or content of independently operated third-party websites.
As a hospital providing pediatric and neonatal care, Novamed Hospital may process personal and medical information relating to children and newborn babies.
Where required, this information is collected or managed through a parent, lawful guardian, or other appropriately authorised person.
Information relating to children is used only for legitimate healthcare, administrative, safety, and legal purposes.
Novamed Hospital may occasionally publish photographs, videos, testimonials, interviews, patient stories, or other material for educational, awareness, or communication purposes.
Identifiable patient information should not be publicly used for such purposes without appropriate consent or another lawful basis.
Consent for promotional use of a photograph, video, interview, or testimonial is separate from consent for medical treatment. Refusing promotional consent should not prevent a patient from receiving appropriate hospital care.
Subject to applicable Indian law, you may have rights relating to your personal information, including the ability to:
Some requests may be restricted where Novamed Hospital is legally required to retain information or where continued processing is necessary for a lawful purpose.
If you believe that personal information held by Novamed Hospital is inaccurate or incomplete, you may contact us to request an appropriate correction.
Medical records may not always be deleted or overwritten where information forms part of the original clinical record. Where appropriate, a correction, clarification, or additional note may instead be recorded according to applicable medical-record practices.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or where continued retention is required for another lawful reason.
Retention periods may vary depending on whether the information relates to:
When information is no longer required and there is no lawful reason to retain it, we may securely delete, anonymise, or otherwise dispose of it according to applicable procedures.
If you provide your contact information, Novamed Hospital may send service-related communications such as:
Promotional or marketing communications, where used, should be handled according to applicable consent and communication requirements.
You may request to stop receiving non-essential promotional communication while still receiving information necessary for your healthcare or requested hospital services.
When attendants, relatives, guardians, or visitors provide their contact information to Novamed Hospital, we may use that information for legitimate purposes related to patient care, emergency communication, hospital administration, safety, or requested services.
Please provide another person's personal information only when you have the authority or a legitimate reason to do so.
Healthcare practices, technology, hospital services, and privacy requirements may change over time.
Novamed Hospital may update this Privacy Policy whenever necessary. The latest version will be published on this website with an updated revision date.
We encourage you to review this page periodically if you regularly use our website or hospital services.
If you have a question, correction request, complaint, or concern regarding how your personal information is collected or handled, please contact us:
Novamed Hospital
Registered Name: Novamed Foundation Hospital
Ashiana Digha Road, Near Samboddhi Public School,
North Jaiprakash Nagar, Rajeev Nagar,
Patna – 800025, Bihar, India
Phone:
+91 62031 34315
Email:
contact@novamedhospitalpatna.com
Website:
novamedhospitalpatna.com
Privacy-related requests or grievances can currently be submitted through the contact details provided above. Where required under applicable law, Novamed Hospital may designate and publish details of an appropriate grievance, privacy, or data-protection contact.
Address: Ashiana Digha Main Road, Near Samboddhi Public School, North Jaiprakash Nagar, Rajeev Nagar, Patna – 800025
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