Last Updated: September 2026
Welcome to the website of Novamed Hospital. These Terms of Service explain the conditions that apply when you use our website, request an appointment, submit an enquiry, access information about our doctors or services, or otherwise interact with Novamed Hospital through our digital channels.
For the purpose of these Terms, “Novamed Hospital,” “we,” “us,” or “our” refers to Novamed Hospital, operated under the registered name Novamed Foundation Hospital.
By using this website or submitting a request through it, you agree to these Terms of Service and our Privacy Policy. If you do not agree with these terms, please do not use the website.
Novamed Hospital is a multispeciality hospital located on Ashiana-Digha Road, Rajeev Nagar, Patna, Bihar.
The hospital provides access to outpatient consultations, emergency and trauma care, critical care, diagnostics, dialysis, surgery, inpatient facilities, and other medical and support services.
The doctors, departments, facilities, and specialities available at Novamed Hospital may expand or change over time as new doctors and healthcare services are added.
The Novamed Hospital website is designed to help you:
The website is intended to help patients and families access useful hospital information before visiting.
Information on this website is not a substitute for examination, diagnosis, or treatment by a qualified medical professional.
Articles, FAQs, speciality descriptions, symptom information, and other health-related material published on this website are provided for general educational and informational purposes.
The same symptom can have several possible causes. Information available online cannot determine what is causing your individual health problem.
You should not use website content to:
Medical decisions should be made after an appropriate consultation with a qualified healthcare professional who can assess your individual circumstances.
Do not rely on a website appointment form, email, contact form, or online enquiry if you are experiencing a medical emergency.
Novamed Hospital provides 24×7 emergency and trauma services.
Seek urgent medical attention if you or another person develops symptoms such as severe breathing difficulty, serious injury, uncontrolled bleeding, loss of consciousness, seizure, sudden weakness, severe chest discomfort, or another condition that appears immediately dangerous or rapidly worsening.
Online messages may not be reviewed immediately and should never be treated as an emergency communication channel.
You may request an appointment through the website, by telephone, or through other hospital-authorised communication channels.
Submitting an appointment request does not automatically guarantee a confirmed appointment.
An appointment is considered confirmed only after confirmation from Novamed Hospital or its authorised representative.
Appointment availability may depend on:
A doctor may occasionally become unavailable even after an appointment has been scheduled. Where reasonably possible, the hospital may offer an alternative doctor, time, or date.
Same-day appointments may be available at Novamed Hospital, depending on doctor availability and the speciality required.
Same-day appointments are not guaranteed. If you need to consult a doctor on the same day, please contact the hospital before travelling to confirm availability.
For urgent or potentially serious health problems, please seek emergency care rather than waiting for an OPD appointment.
Novamed Hospital currently provides FREE OPD consultation for all patients, subject to applicable hospital policies and doctor availability.
FREE OPD refers specifically to the applicable OPD consultation fee.
It does not automatically make the following services free:
Where additional charges apply, patients are encouraged to ask the hospital team for information before proceeding whenever reasonably possible.
Novamed Hospital may modify the terms, availability, or scope of promotional or patient-support programmes in the future.
Novamed Hospital may provide discounts of up to 30% on selected medicines and diagnostic tests, subject to applicable hospital policies.
The actual discount may differ depending on:
“Up to 30%” does not mean that every medicine or diagnostic test receives a 30% discount.
Patients should confirm the applicable price and discount before purchasing medicines or undergoing a test.
As part of its patient-support initiative, Novamed Hospital provides completely free surgery for up to two eligible needy patients every month, subject to eligibility and the applicable programme conditions.
Selection is not automatic simply because a patient requests financial assistance.
The hospital may consider factors including:
The programme relates to hospital-supported surgery according to its applicable terms. Medicine expenses and any costs specifically excluded from the programme may remain payable by the patient.
Patients and families interested in this programme should contact Novamed Hospital directly for current eligibility and coverage details.
We make reasonable efforts to keep doctor profiles, qualifications, specialities, and OPD schedules accurate.
However, hospital schedules may change because doctors may be required for emergencies, surgeries, procedures, leave, or other clinical responsibilities.
Information displayed online should therefore not be treated as a guarantee that a particular doctor will be available at a particular time.
We recommend confirming the latest doctor availability before travelling, especially if you are coming from outside Patna.
Novamed Hospital is a growing multispeciality hospital.
The doctors, departments, and specialities displayed on this website represent services available according to current hospital operations. The hospital is not permanently limited to the specialities currently listed.
New doctors, departments, facilities, and medical services may be added over time.
A service may also occasionally become temporarily unavailable because of staffing, equipment maintenance, clinical requirements, availability, or other operational circumstances.
Please contact the hospital before visiting if your treatment depends on the availability of a particular facility or speciality.
Diagnostic investigations may be recommended when a doctor considers them useful for understanding your medical condition.
The availability of a particular test at Novamed Hospital does not mean that every patient requires that investigation.
The treating doctor may decide which investigations are appropriate based on your symptoms, medical history, examination, and other relevant information.
Test availability and turnaround times may vary depending on the investigation and operational circumstances.
Information about surgical services on this website is general in nature.
Whether surgery is necessary can only be determined after appropriate medical evaluation.
Before an operation, the treating doctor or surgical team may discuss:
Separate consent may be required for surgery, anaesthesia, blood products, or other medical interventions according to applicable medical practice.
Website information itself does not constitute consent for any medical procedure.
Every patient's medical condition and response to treatment can be different.
Novamed Hospital, its doctors, and healthcare professionals do not guarantee a particular treatment result, recovery period, cure, or surgical outcome simply because a treatment or service is available.
Treatment results may depend on factors including:
Any expected outcome should be discussed with your treating doctor.
Patient testimonials, reviews, and experiences displayed on the website represent the experiences or opinions of the individuals concerned.
They should not be interpreted as:
Every patient's diagnosis, treatment, and recovery experience may differ.
Where identifiable patient stories, photographs, videos, or interviews are published, appropriate permission should be obtained where required.
Any cost, discount, package, or price displayed or discussed on the website should be understood according to the applicable terms at the time treatment is provided.
Actual treatment costs may vary depending on:
Where possible, patients may request an estimate before planned treatment.
An estimate may not always represent the final bill because the patient's medical needs can change during treatment.
Hospital charges may be paid through payment methods currently accepted by Novamed Hospital.
If online payment facilities are provided through a bank, payment gateway, or other third-party service, the transaction may also be subject to the provider's own terms and privacy practices.
Novamed Hospital is not responsible for delays or failures caused solely by an independent bank, payment gateway, or payment network outside the hospital's reasonable control.
Appointment, diagnostic, treatment, admission, package, procedure, or surgery cancellation and refund conditions may vary depending on the service involved.
Where advance payment has been made, any applicable refund may depend on:
Patients should ask the billing or hospital team about applicable cancellation and refund terms before making significant advance payments.
FREE OPD consultations do not involve an OPD consultation-fee refund because no consultation fee is charged under the applicable FREE OPD programme.
Where insurance, reimbursement, or cashless treatment is applicable, final approval generally depends on the relevant insurance company or Third-Party Administrator (TPA).
Hospital admission or treatment does not itself guarantee insurer approval for:
Patients should verify coverage with their insurer and the hospital insurance or billing team where applicable.
Amounts not approved by the insurer may remain payable by the patient according to applicable billing terms.
When submitting forms, requesting appointments, or communicating with Novamed Hospital, you agree to provide information that is accurate to the best of your knowledge.
Please do not knowingly provide:
Accurate information is especially important in healthcare because incomplete or incorrect medical information may affect clinical decisions.
A parent, lawful guardian, attendant, or appropriately authorised representative may communicate with Novamed Hospital on behalf of a patient where appropriate.
By providing another person's information, you confirm that you have a legitimate reason or appropriate authority to do so.
Certain medical decisions or disclosures may still require consent from the patient or legally authorised representative according to the circumstances and applicable law.
Patients and attendants are expected to:
Healthcare works best when patients, families, and medical teams communicate openly and respectfully.
Personal and health-related information provided to Novamed Hospital is handled according to our Privacy Policy and applicable legal requirements.
Information may be processed for purposes such as:
Please review our Privacy Policy for more information about how personal information may be collected, used, stored, and shared.
Novamed Hospital aims to keep the information available on this website useful and reasonably current.
However, hospital information may change frequently. Doctor schedules, departments, prices, discounts, patient-support programmes, facilities, and other details may occasionally change before the website is updated.
If particular information is important to your decision to visit the hospital or undergo treatment, please confirm it directly with Novamed Hospital.
We may correct, update, or remove website content whenever necessary.
You may use the Novamed Hospital website for lawful personal and informational purposes.
You must not use the website to:
We may restrict website access where misuse threatens the hospital, its systems, patients, staff, or other website users.
Unless otherwise stated, original materials created for the Novamed Hospital website, including text, graphics, design elements, branding, photographs, videos, and educational content, belong to Novamed Hospital or are used with appropriate permission.
You may view website content for personal and informational purposes.
You may not reproduce, republish, commercially exploit, modify, or distribute substantial portions of Novamed Hospital website content without appropriate permission.
Our website may link to external services such as:
These services operate independently and may have their own terms, privacy policies, and security practices.
A link from the Novamed Hospital website does not automatically mean that we control or guarantee an external service.
If you provide your contact information, Novamed Hospital may contact you regarding:
Providing a phone number or email address does not authorise unrelated misuse of your contact information.
Promotional communications, where used, should be handled in accordance with applicable consent and communication requirements.
We aim to keep the Novamed Hospital website accessible, but uninterrupted availability cannot be guaranteed.
The website may occasionally become unavailable due to:
Website downtime does not affect the availability of hospital emergency services. For urgent medical needs, contact or visit the hospital directly.
Novamed Hospital is responsible for providing healthcare according to applicable professional and legal standards.
However, the hospital cannot be responsible for harm caused solely by misuse of general website information, reliance on outdated information that could reasonably have been confirmed, failures of independent third-party websites, or decisions made without appropriate medical consultation.
Nothing in these Terms is intended to remove or restrict any legal rights available to patients under applicable Indian law.
Novamed Hospital may update these Terms of Service as hospital services, website features, technology, operational practices, or applicable requirements change.
The latest version will be published on this page with an updated revision date.
Significant matters relating directly to medical treatment may also require separate hospital forms, informed consent, or clinical documentation and will not rely solely on these website Terms.
These Terms of Service are governed by the applicable laws of India.
Subject to any rights or forums available under applicable law, matters specifically related to use of this website or these Terms may be subject to the appropriate courts and authorities having jurisdiction in Patna, Bihar.
Nothing in this section is intended to prevent a patient from approaching a consumer commission, regulatory authority, court, or another forum available under applicable Indian law.
If you have questions about these Terms of Service, appointments, hospital services, billing, or another concern, please contact:
Novamed Hospital
Registered Name: Novamed Foundation Hospital
Registration No.: U6900BR2025NPL076697
Ashiana Digha Road, Near Samboddhi Public School,
North Jaiprakash Nagar, Rajeev Nagar,
Patna – 800025, Bihar, India
Phone:
+91 62031 34315
Email:
contact@novamedhospitalpatna.com
Website:
novamedhospitalpatna.com
Address: Ashiana Digha Main Road, Near Samboddhi Public School, North Jaiprakash Nagar, Rajeev Nagar, Patna – 800025
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